Description
Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss – or an irritating neighbour – is a challenge many people face on a day-to-day basis. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows you how to identify and understand awkward and challenging behaviours and how to manage them.
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